Return & Refund Policy

Last Updated: January 2026

Thank you for shopping with us. We are committed to providing high-quality fly fishing products and excellent customer service.

1. Returns Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Items must be returned in their original packaging where possible.

  • Proof of purchase or order number must be provided.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom-tied flies and custom-made products.

  • Personalized or special-order items.

  • Products damaged through misuse, neglect, or normal wear and tear.

  • Gift cards and downloadable products.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

Once verified, we will offer one of the following remedies:

  • Replacement product.

  • Store credit.

  • Full or partial refund, depending on the circumstances.

4. Return Process

To request a return, contact our customer support team before sending any items back.

Please provide:

  • Order number.

  • Product details.

  • Reason for return.

Return instructions and the return shipping address will be provided after approval.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

  • Original shipping charges are non-refundable unless the return is due to our error.

6. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

7. Order Cancellations

Orders may be cancelled before production or shipment begins.

Custom or made-to-order products may not be cancelled once production has started.

8. International Orders

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

These charges are non-refundable.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: springvalleyfishingflies@yahoo.com

Business Name: Spring Valley Flies Company

We are committed to resolving any issues fairly and promptly.